Return & Refund Policy — AZcom B.V.

Your right of withdrawal (consumers)

As a consumer you have the right to cancel your order within 14 days of receiving it, without giving any reason. Once you have notified us of your cancellation, you have a further 14 days to return the product to us.

How to start a return

Notify us before returning anything, using either:

• our contact form, or
• an e-mail to info@azcom.nl

Please include your order number, the product(s) you wish to return and, optionally, the reason for return. You may also use the model withdrawal form at the bottom of this page, but this is not obligatory.

We will confirm receipt of your notification and send you the return instructions.

Return conditions

• Return the product with all supplied accessories and, where reasonably possible, in its original condition and packaging.
• You may inspect and try the product as you would in a physical shop. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may charge you for the resulting diminished value. Please treat the product with care and pack it properly for return.
• Returns are shipped at your own risk until they reach us, so please ensure adequate packaging. We recommend obtaining proof of postage.
• Returning several orders? Each order must be returned separately, in its own packaging, with its own return details. This prevents shipments from being mixed up and delaying your refund.

Exceptions

The right of withdrawal does not apply to:

• Personalised or custom-made products, produced to your specification.
• Sealed hygiene-sensitive products (such as in-ear headphones) once the seal has been broken.
• Sealed audio, video or software products once the seal has been broken.

Return shipping costs

The cost of returning the product is your own responsibility:

Exact rates depend on your carrier and destination — please check your carrier's website for current prices.

You pay nothing to return an item that arrived damaged, defective or incorrect. In that case we cover the full return cost. Please contact us first so we can arrange the return for you.

Refunds

Once we have received and checked your return, we will refund you within 14 days of receiving your cancellation notice. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have returned them, whichever comes first.

You will be refunded:

• the full purchase price of the returned product(s), and
• the standard delivery costs you paid for the original shipment.

Please note:

• If you chose a more expensive delivery method than our standard option, we refund the standard rate.
• If you return only part of an order and keep the rest, the original delivery costs are not refunded.
• Refunds are issued via the same payment method you used to pay. Depending on your bank or payment provider, the amount is typically visible within 1–3 working days after we process it.

Exchanges

You can exchange a product within 14 days of receipt. Exchanges are sent with a free return label — contact us at info@azcom.nl or via the contact form and we will arrange it.

Business customers (B2B)

The statutory 14-day right of withdrawal applies to consumers only and does not apply to business purchases.

For approved B2B accounts the following applies:

• Returns are accepted by prior arrangement only. Please request a return authorisation via info@azcom.nl, quoting your order number and the items concerned.
• Requests must be submitted within 14 days of delivery.
• Products must be unused, undamaged and in their original, unopened retail packaging, in resalable condition.
• Return shipping costs are for the account of the buyer, unless the return concerns a defective, damaged or incorrectly delivered product.
• Refunds are issued to the original payment method or as a credit note on your account, at our discretion.

Statutory warranty and conformity rights, and claims regarding defective or incorrectly delivered goods, are unaffected by this section.

Legal warranty

This policy does not affect your statutory rights. If a product is defective or does not conform to the contract, you retain all rights available to you under applicable consumer law, independently of the 14-day withdrawal period.

Return address

AZcom B.V. Parallelweg 95 1948 NL Beverwijk The Netherlands

Please do not send returns without notifying us first — unannounced shipments may delay processing.

Questions

AZcom B.V. · Parallelweg 95, 1948 NL Beverwijk, The Netherlands Phone: +31 6 1023 4444 · E-mail: info@azcom.nl Chamber of Commerce (KvK): 62804634 · VAT: NL854963972B01